Refund policy
Return & Refund Policy
We have a 30-day return policy for domestic orders, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unread and unopened, in its original bag and board (if applicable), and in its original packaging. You'll also need your receipt or proof of purchase.
We photograph all orders before shipping. Returned items will be compared against those photos; items returned in worse condition than shipped will not be accepted.
How to Start a Return
To start a return, contact us at roninbrotherscomics@gmail.com. Approved returns must be shipped to:
Ronin Brothers Comics
20 Village Plaza
Arnold, MO 63010
Items sent back without first requesting a return will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the buyer unless the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Graded and slabbed books (CGC, CBCS, or any third-party graded comic) — due to the risk of case scratching or tampering during transit, all graded books are final sale
- Pre-orders and special orders — once the order cut-off date has passed or the item has shipped, pre-orders are final sale
- Signed books and limited editions
- Sale items
- Gift cards
If you're unsure whether an item is eligible for return, contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is approved, you may place a new order.
International Orders
International orders are accepted for return only if the item arrives significantly damaged or the wrong item was sent. We do not accept international returns for buyer's remorse, change of mind, or minor printing defects (spine ticks, minor shelf wear) that originate from the publisher.
Customs and duties: Ronin Brothers Comics is not responsible for any customs fees, import taxes, or duties applied to your order. All such fees are the responsibility of the customer. If a package is returned to us because the buyer refused to pay local customs duties or import taxes, the order is not eligible for a refund and return shipping will not be covered.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. Returned items must be in original, unread condition with original packaging and proof of purchase. Return shipping costs remain the buyer's responsibility.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit.
If more than 15 business days have passed since your return was approved, contact us at roninbrotherscomics@gmail.com.